Frequently Asked Questions
Everything you need to know about shopping with Urban Revivo
How can I track my order?
Once your order has been shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that certain items like earrings and swimwear are non-returnable for hygiene reasons.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
Do you offer international shipping?
Yes, Urban Revivo ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own body dimensions or a similar garment you already own.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel your order within 30 minutes of placement; after that, you will need to follow our standard return process.