Returns & Exchanges
At URBAN REVIVO, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange eligible items within 30 days of the delivery date.
Initiate Your Request
Log in to your account and navigate to 'My Orders' to select the items you wish to return and receive your Return Authorization number.
Pack Your Items
Place the items in their original packaging with all tags attached, ensuring the garments are unworn, unwashed, and in their original condition.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing